3 Common Reasons Artificial Intelligence Projects Fail

3 Common Reasons Artificial Intelligence Projects Fail

PHOTO: Shutterstock

Recently Anthony Evans, principal consultant with Computer Design & Integration, was recruited to come in halfway through what should have been a relatively straightforward project. The company wanted to deploy artificial intelligence at its customer service help desk to provide agents with a sort of “whisper agent” that would help the agents with questions about which they were unsure. Either the virtual agent would have the answer or it would escalate the question to a second tier of assistance.

But something was off with the implementation pilot — the whisper agent turned out to be only of marginal help to the desk…

Read Full Article