Automation’s Evolution and Promising Future

Aaron Barnaby

In its simplest form, automation includes any improvement to a process that reduces human labor while resulting in an outcome that’s the same or better than that of the previous process. The goals of automation include improvements not only in productivity but also in quality and consistency.

Most of us are familiar with information systems that automate and streamline decision-making using tools to aggregate, extract and analyze information. All of that has been around for a while. But newer systems — based on cognitive automation — now include natural language processing, machine learning algorithms, real-time…

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