‘Behaviors and Processes Are Harder to Change Than Technologies’

Brad Grissom is typical of a growing number of digital workplace leaders, who are able to draw on a combination of well-honed business and IT skills.

“Line of business departments need tech-savvy leaders and workers, just as information technology organizations need business-minded engineers and leadership,” he said. “In today’s digital world, organizational units can’t afford to ignore either skill set.”

Grissom is currently senior advisor of digital workplace solutions at Southwest Airlines where his primary responsibilities include defining the airline’s enterprise digital workplace strategy and capabilities for its 55,000 employees…

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