case management

The Curious Incident of the Red Bag

A missing red bag provides an example of how ignoring back end processes can ruin a brand's reputation PHOTO: John Mancini The tech press often get caught up in the latest, bright shiny object du jour: big data, analytics, machine learning, deep learning — take your pick. And while I get as excited as the next about where technology is headed, if you can't get the basics...

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