bill davis

Big Tech in the Crosshairs

PHOTO: Lorie Shaull Over the last several months, many of the leading digital companies — Amazon, Apple, Facebook, YouTube (Google), Twitter and more — have come under fire for business practices that are considered suspect.  Below are recent examples highlighting several companies: Whether you agree with the rhetoric or not, it looks as if the very technology companies who helped...

Read More

Get Off the Ecommerce Sidelines

PHOTO: Nathan Dumlao It feels both recent and a long time ago that ecommerce kicked off in the early '90s.  Recent because in the year 2018, some businesses still scoff at ecommerce. For example, a firm I purchase from for my ecommerce site took almost two weeks to fulfill an order because it does not have, nor does it see any need for,...

Read More

Why Customer Focus Eludes So Many Brands

Companies agree they need to focus on their customers. So why are so many bad at delivering? PHOTO: Maarten van den Heuvel No business can survive without customers. They are integral to the success, or failure, of any organization. Wikipedia defines a customer as: “In sales, commerce and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product...

Read More