business process management

Why AI and Business Process Automation Share a Bright Future

PHOTO: Dorian Mongel Digital transformation is about doing things differently, not just doing them better than everyone else. And because I come from the world of business process management technology development, I have a few thoughts about how bringing artificial intelligence into business process management can help you achieve both sides of this coin. Many business process management (BPM) projects are aimed...

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What Is Business Process Management (BPM) And Why Is It Relevant Today

PHOTO: Shutterstock BPM, or business process management, is both a technology and methodology. It's also a very mature discipline — and one that has become increasingly relevant as more and more companies embark on digital transformation and customer experience projects. The methodology, at its most basic, consists of documenting a process and then bringing together stakeholders to validate that process and...

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The X Factor for Business Success

Operational excellence can be a differentiating factor in the success or failure of a business. Why then do so many companies ignore it? PHOTO: Thomas Leth-Olsen What differentiates companies that build a track record of consistent, long-term growth, from the thousands that fail each year or are gobbled up by more successful competitors? Surprising findings reported in a recent Harvard Business Review article titled “Why Do We Undervalue...

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Why Some Businesses Thrive in Times of Constant Change

While no business can make itself future-proof, certain tactics will help your company succeed at a time of constant change PHOTO: Jason Wong Why is it that some businesses thrive in an atmosphere of rapid change while others fail?  As we gear up for 2018, change seems to be occurring at a more rapid pace with each passing year. In the business world, globalization and shifting workforce...

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