cio

4 Ways to Keep Your Vendor Honest During the Evaluation and Purchasing Process

PHOTO: Shutterstock You're not alone if you're a B2B buyer and you don't trust your potential vendor. According to a report from TrustRadius this month, there is a trust gap between vendors and buyers. And, we get it, it's not personal, it's healthy skepticism. Who wouldn't be skeptical with pending a potentially six- or seven-figure technology investment for their organization? Gartner said earlier this year...

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The Rise of the Customer-Centric CIO

CIOs are discovering they create more value for the business when they make decisions with the end customer in mind PHOTO: Ludomil Sawicki We certainly don’t need another example of how the nature of customer service has changed in the past 10 years, though an article I recently read hinted at its future: A startup is offering paper-thin sensors to install in the...

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