customer communities

9 Big Community and Collaboration Platform Trends for 2018

2017 was a busy year for community and collaboration platforms and 2018 is looking to be more of the same PHOTO: William White Online community software had a big year in 2017, and it looks as if this trend will continue into 2018. On the one end you’ve got richer community experiences and more personalization, and at the other, big headlines around mergers and acquisitions to consolidate niche...

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