employee experience

Empathy Is the Intersection Between User, Customer and Employee Experience

PHOTO: Denys Nevozhai on Unsplash. What do design thinking, user experience, customer experience and employee experience have in common? They are all focused on empathy, learning how a person's experience with a business, product, service or employer can be improved.   Empathy is used in design thinking, UX, CX and EX to provide a better journey — that is, to improve and personalize the touch points that a person has with a...

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Is It Time for an Organizational Network Analysis?

PHOTO: Shutterstock How work actually gets done inside an organization can be a mystery even in the best of times. Add in the rapid move to remote work and virtual collaboration spurred by the COVID-19 pandemic and it becomes even more so. Conducting an organizational network analysis can lift the curtain, uncovering potential vulnerabilities and ways to boost productivity and employee well-being. Organizational network analysis, or ONA, is a process to gather...

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