tobias goebel

Does Your Company Need a Chatbot?

With so many communication channels already in play, how can a business decide if it needs a chatbot? A way to decide when and where you might want to deploy one. PHOTO: Rob Cruickshank If you're in customer service or marketing, you hear a lot about chatbots and messaging, but you might ask yourself: Does my company need this? We have a website, a mobile app, a social...

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