Chatbots Belong in the Workplace (Provided They’re Well-Designed)
Chatbots, or conversational user interfaces, allow people to interact with systems in more human ways.
In the workplace they promise to tackle information overload, simplify services and lighten the load of repetitive tasks using rules and artificial intelligence (AI).
The rapid development of AI promises a future where bots will run routine tasks better and cheaper than humans.
This, in turn, will bring changes in the way we look at organizational structures, management and hierarchy.
But while 2017 was the year of chatbot hype, in 2018 they’re falling out of favor.
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