Crafting a Request for Information

Businesses entering a procurement process for an enterprise search application face a steep learning curve PHOTO:
Jonathan Pendleton

The procurement process for an enterprise search application often involves an imbalance in information, where the prospective customer has no experience in selecting such software, while the vendors (in most cases) have several hundred examples. This is an example of information asymmetry. In cases like this, the Request for Information (RFI) process can go far to make up this disparity, provided it is handled well.

Over the last few months I have been assisting two global clients select a replacement for their existing…

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