Customer-Centric? Employee-Centric? How About a People-Centric Culture
While customer experience strategies and transformations must include a priority focus on the employee experience, they often don’t. Many companies believe they can improve the customer experience without improving the employee experience.
Big mistake. The correlation is real. Happy employees lead to happy customers.
So why don’t we just talk about people experience strategies, instead? Let’s focus on making companies more people-centric rather than profit-centric. Yes, companies must make money, but there’s a better way of doing it that benefits all constituencies involved.