Great Employee Experiences Beget Great Customer Experiences


“To win in the marketplace you must first win in the workplace.” ― Doug Conant, former CEO, Campbell Soup Co.

Doug Conant is right. I should know. I work for a winner in the marketplace and the workplace.

My employer, SAS Institute, was No. 1 in advanced and predictive analytics market share from 2014 to 2016, according to an IDC report. At 30.5 percent, our market share was well over twice that of our nearest competitor in 2016, and we have led in this category since IDC started tracking it in 1997. Moreover, 2018 marks our 21st consecutive appearance on the Fortune 100 Best Companies to Work For list (we claimed the top…

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