How Chatbots Improve Customer Experiences and Increase Efficiency
To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some problems themselves — no human contacted required.
Mobile apps have also made customer experiences more efficient for everything from banking to ordering takeout food. Again, no human needed there either.
But there’s a new popular kid in customer experience.
Introducing the Chatbot
If you’ve interacted with Apple’s Siri, you’ve had a discussion with a speech-based bot.