How Chatbots Improve Customer Experiences and Increase Efficiency

How Chatbots Improve Customer Experiences and Increase Efficiency

Rather than replacing customer service agents, chat bots will allow humans to focus on more important tasks. PHOTO: Gerd Altmann

To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some problems themselves — no human contacted required. 

Mobile apps have also made customer experiences more efficient for everything from banking to ordering takeout food. Again, no human needed there either.

But there’s a new popular kid in customer experience.

Introducing the Chatbot

If you’ve interacted with Apple’s Siri, you’ve had a discussion with a speech-based bot.

If…

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