Google has published a set of guidelines for its quality raters to follow when evaluating voice search results.
A similar set of guidelines exist for rating the results in Google Search, this marks the first time guidelines have been put in place for rating results returned by Google Assistant.
More specifically, this document deals with results returned by an eyes-free voice assistant such as Google Home. It does not refer to results delivered on a device with a screen, such as the Google Assistant smartphone app.
Therefore, it’s the quality of spoken results that are being reviewed. Results are evaluated with ‘needs met’ and ‘speech quality’…