How to Build an Employee Experience That Rivals Your Customer Experience

How to Build an Employee Experience That Rivals Your Customer Experience

When employees feel appreciated, it reflects on the customer experiences they deliver. PHOTO: Ambreen Hasan

Provide a strong employee experience and your customer experience will benefit. The logic is clear, but evidence is mounting of the strong link between the two. A 2017 study  (fee charged) by customer experience research firm Temkin Group found those companies providing significantly better customer experiences than competitors also have 60 percent more engaged employees. 

YouEarnedit also released a report last year that found 77 percent of employees said the impact and appreciation they feel at work affects their ability to deliver a

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