Launching a New System? This Is the Only Metric That Matters

The main metric to worry about when launching a new digital workplace (or any system) is productivity. PHOTO:
Steve Harris

How do you measure the success of a new system? That is one of the biggest questions people ask when deploying a new piece of software. 

Some suggest tracking key performance indicators (KPIs) tied to the utilization of the new system or the reduced usage of the older system, which is fine. But the metrics that signal success are the ones that tell you if more work is getting done.

Why Did You Deploy That System?

Seriously. Ask yourself that question. Why did you just spend a lot of money to deploy your new digital workplace…

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