Remove Departmental Blinders for Better CX

Remove Departmental Blinders for Better CX

When teams act on only the data they have at hand, they’re operating with only half of the truth — effectively with blinders on PHOTO:
Emilio Labrador

Breaking organizations into teams that focus on specific lines of business is one of the core ways we all organize information and knowledge in order to create products, services and great customer experiences. Beyond emerging startups, it’s difficult to find examples of companies that don’t departmentalize.

Lies, Damned Lies and Statistics

We physically set up our offices to reflect this — departments are located in specific wings, teams sit together. We focus so intently on our own lines of…

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