With the advent of Web 2.0, the online marketplace has become a highly competitive advanced industry. Gone are the days of simple websites that bring money in with very little effort. Instead, with the various types of web applications available, the online business world has been transformed into a massive collection of visually aesthetic ecommerce websites that lure the customer into making purchases with feature-packed, user-friendly interfaces. Out of all of the features included on a successful ecommerce website, one seems to demand the most consideration; the shopping cart.
The shopping cart is perhaps the most important feature on your ecommerce website, as it will be the last thing your customers interact with before making a purchase. Your profits solely depend on a reliable and convenient shopping cart. Many people do not realize that all shopping carts are not the same, and there are certain attributes that one should look for when selecting the perfect shopping cart for their online store.
The most important attribute your shopping cart can have is convenience. If the shopping cart is not easy to use, then you’ll undoubtedly lose a large portion of your customer base to frustration and disappointment. The ultimate shopping cart will accommodate the customers needs without asking too much of them. The main reason why your customers shop online is to avoid the hassle of going to the store. Therefore the entire online shopping experience relies upon convenience. Since the item obviously takes longer to get to the customer, the only thing that s keeping them form going to the store is either price or convenient. Even if you have the lowest price, an inconvenient shopping experience will almost always drive the customer to the nearest competitor. To ensure your shopping cart is convenient try using it a couple of times yourself. Make sure the shopping cart does not require too much info before checkout. You want the process to be as seamless and simple as possible.
Your customers must be able to rely upon your shopping cart, therefore it is important that you give each shopping cart a test run before activating it on your website. A single glitch could result in the loss of a sale, or even worse, the loss of a long term customer. One way to ensure the reliability of your shopping cart, is to make sure it does not rest itself automatically. There is nothing more frustrating than filling your shopping cart with goods only to have it all erased before checkout.
Customer communication is perhaps one of the most important aspects of successfully running an online business. You’ll need to know what your customers are thinking to accommodate their needs properly. This means you’ll need a shopping cart that gives users the option to leave detailed feedback, product reviews, and even contact customer support. Communicating with your customers in return is just as important as receiving the message, so you’ll also want to have a shopping cart with an autoresponder and integrated support email client.
A good shopping cart solution will contain the above three key attributes while also being easy to use for both the end user and the online store owner. Although there are many clear benefits to certain shopping carts, choosing the right shopping cart solution is an individual process, that is entirely reliant on the needs and preferences of the business owner.
Posted: 2010-04-01 12:39:06