Performance Issues (Resolved)
  • Priority - High
  • Affecting Server - cpanel12.primary001.net
  • We're seeing periodic degrades is MySQL performance which is causing some sites to run slow or be inaccessible.

    The server admins are currently tuning the server.

  • Date - 06/28/2017 06:10 - 07/07/2017 13:24
  • Last Updated - 06/28/2017 06:13
OUTAGE cpanel25 (Resolved)
  • Priority - Low
  • Affecting Server - cpanel25.primary001.net
  • Server outage is still being worked on.

    We've installed the new memory but the RAID card is acting up on reboot.

    The admins at the data center are working on the isssue now and will do everthing possible to get the server back online as soon as possible.

    UPDATE 11:13PM 

    The server is back online.

    UPDATE 11:43 PM

    We're taking the server off-line again since the new RAID card did not recognize all three hard drives.

    UPDATE 06/27/2017 1:12 AM

    Here's an overview of the hardware issues experienced in the last 24 hours with our cpanel25 server:

    1) Out of memory warnings. We upgraded from 64 GB to 128 GB Memory.

    2) RAID Card went bad and needed to be replaced. The main RAID 1 drive is still intact. All 1.4 TB of data.

    3) Backup drive failed and wouldn't mount. Replaced it with a brand new 4 TB drive.

    We're running a full backup of the server now and will continue to monitor, test and invesitgate to insure the server is stable again.

    Our apologies for any inconveniences this may have caused.



  • Date - 06/26/2017 22:31
  • Last Updated - 06/28/2017 06:10
cpanel12 outage (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel12.primary001.net
  • We're experiencing an outage with the cpanel12.primary001.net server.

    We're currently working with the datacenter to get this server back online as soon as possible.

  • Date - 06/16/2017 18:30 - 06/26/2017 08:17
  • Last Updated - 06/16/2017 18:31
High Load on cpanel12 server (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel12.primary001.net
  • We're currently investigating issues with high loads on the cpanel12 server. We will continue to investigate and apply any fixes to bring the server back to normal operation.

  • Date - 05/13/2017 02:05 - 06/16/2017 18:32
  • Last Updated - 05/13/2017 02:08
Rebuilding Apache (Resolved)
  • Priority - High
  • Affecting Server - cpanel11.primary001.net
  • We're rebuilding Apache to enable Tomcat for a customer. Any downtime should be kept upnder 10 minutes.

  • Date - 03/15/2013 18:34 - 03/15/2013 21:04
  • Last Updated - 03/15/2013 18:36
Rebuilding Apache (Resolved)
  • Priority - High
  • Affecting Server - cpanel9.primary001.net
  • We're rebuilding Apache to enable Tomcat for a customer. Any downtime should be kept under 10 minutes.

  • Date - 03/15/2013 18:33 - 03/15/2013 21:04
  • Last Updated - 03/15/2013 18:36
Client Area Change cPanel Password Broken (Resolved)
  • Priority - Medium
  • Affecting System - Client Area
  • 5:13pm - Client area change cPanel Password feature has been fixed.

    11:42am After applying a security patch early this morning we have noticed the Change Password feature to change your cPanel/FTP password is not working. We have contacted the devlopers of the software and are waiting for them to reply. In the meantime if you need your password reset please open a support ticket so we can take care of it for you.

  • Date - 03/13/2013 11:33 - 03/13/2013 17:14
  • Last Updated - 03/13/2013 17:14
Internal Server Error (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel12.primary001.net
  • Our server admins are currently investigating the issue of all sites returning INTERNAL SERVER ERROR on the cpanel12.primary001.net server.

  • Date - 03/05/2013 06:45 - 03/05/2013 17:28
  • Last Updated - 03/05/2013 06:47
MIGRATION: cpanel6 to cpanel12 (Resolved)
  • Priority - High
  • Affecting Server - cpanel6.primary001.net
  • OLD SERVER: cpanel6.primary001.net
    NEW SERVER: cpanel12.primary001.net

    We've discovered during routine maintenance that the main hard drive on the cpanel6.primary001.net server has some bad sectors. It's just a matter of time before the drive fails. We've decided to bring a new more powerful server online and migrate all sites to it.

    We are moving all sites on cpanel6.primary001.net to the cpanel12.primary001.net server. We're going to start on the Friday evening US Eastern Time. It should take 24-48 hours to complete. We will continue to monitor the server during the migration process.You should not see any major downtime for your site(s). You may see periodic downtime during the time in which we are performing the migrations.

    The old nameservers will still work on your domains so no changes need to be made.

    Here's some additional info about the servers:

    OLD SERVER HOSTNAME: cpanel6.primary001.net
    OLD SERVER IP: 69.175.71.234
    OLD CPANEL LINK: https://cpanel6.primary001.net:2083/

    NEW SERVER HOSTNAME: cpanel12.primary001.net
    NEW SERVER IP: 74.81.68.170
    NEW CPANEL LINK: https://cpanel12.primary001.net:2083/

    OLD NAMESERVERS: 
    ns1.cpanel6.primary001.net
    ns2.cpanel6.primary001.net

    NEW NAMESERVERS: 
    ns1.cpanel12.primary001.net
    ns2.cpanel12.primary001.net

    If you see any problems with your site(s) or have any questions/concerns about the move, please open a support ticket so we can take a look and address the issue.

  • Date - 02/08/2013 22:25 - 02/13/2013 23:46
  • Last Updated - 02/09/2013 08:46
Bad Memory Module Being Replaced (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel6.primary001.net
  • 6:24am - We discovered load issues with this server early this morning and found that a memory module is bad. We're replaced the memory ASAP. Downtime will be no longer than 30 minutes.


    7:24am - We noticed problems with the Kernel. Admins are rebooting the server and investigating further.

  • Date - 02/06/2013 06:24 - 02/08/2013 22:25
  • Last Updated - 02/06/2013 07:26
DOWN: cpanel9 (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel9.primary001.net
  • 11:57am - The cpanel9 server is unreachable. We have requested a reboot at the data center. The server should be back online shortly

  • Date - 11/25/2012 11:56 - 12/13/2012 14:26
  • Last Updated - 11/25/2012 11:57
cpanel11 sites down (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel11.primary001.net
  • We've noticed sites on cpanel11.primary001.net are inaccessible or very slow. Our server admins and the admins at the data center are looking into this.


    Server load is normal and the server is accessible. It appears to be some sort of network issue at the data center.

  • Date - 11/06/2012 18:46 - 11/25/2012 11:57
  • Last Updated - 11/06/2012 18:48
cpanel11 down (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel11.primary001.net
  • 3:14pm - cpanel11.primary001.net has become unresponsive and inaccessible. We have put in a reboot request at the datacenter.


    3:28pm - Server is back online and sites are responding normally.

  • Date - 11/04/2012 15:13 - 11/04/2012 15:37
  • Last Updated - 11/04/2012 15:30
Rebooting Server (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel11.primary001.net
  • We're rebooting this server. It should be back online shortly.

  • Date - 10/17/2012 08:29 - 11/04/2012 15:15
  • Last Updated - 10/17/2012 08:30
Rebooting Server (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel9.primary001.net
  • We've rebooted this server. It should be back online shortly.

  • Date - 10/05/2012 08:44 - 10/08/2012 20:48
  • Last Updated - 10/05/2012 08:45
Rebuilding Apache (Resolved)
  • Priority - High
  • Affecting Server - cpanel11.primary001.net
  • We're rebuilding Apache on the server. Sites may be down for 10-15 minutes.

  • Date - 10/01/2012 00:00 - 10/05/2012 08:44
  • Last Updated - 10/01/2012 15:41
MySQL Services (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel11.primary001.net
  • MySQL services crashed and will not restart. Server admins are in the process of troubleshooting and getting this fixed as soon as possible.

  • Date - 09/11/2012 11:50 - 09/11/2012 11:54
  • Last Updated - 09/11/2012 11:51
Upgrading PHP to 5.3.13 (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel6.primary001.net
  • We're currently rebuilding Apache/PHP on various servers to upgrade PHP from 5.3.10 to 5.3.13.

  • Date - 05/27/2012 13:26 - 05/30/2012 02:20
  • Last Updated - 05/27/2012 15:08
cpanel6 down (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel6.primary001.net
  • cpanel6.primary001.net is unreachable. We tried to contact the data cetner but their website is down as well. It seems there is some sort of network issue at the data cetner. We are investigating further.

  • Date - 05/11/2012 10:06 - 05/11/2012 10:09
  • Last Updated - 05/11/2012 10:07
Upgrading PHP (Resolved)
  • Priority - Medium
  • Affecting Server - cpanel9.primary001.net
  • We're starting an upgrade to PHP on this server.

    1:19pm - Upgrade toPHP 5.3.10 has been completed.

  • Date - 04/21/2012 12:26 - 04/21/2012 13:20
  • Last Updated - 04/21/2012 13:20
cpanel9 down (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel9.primary001.net
  • The cpanel9.primary001.net became unresponsive. We have requested a reboot at the data center.

    7:55pm - server is forcing a manual FSCK (File System Check) which we are currently running.

  • Date - 03/19/2012 19:33 - 03/19/2012 20:41
  • Last Updated - 03/19/2012 19:57
cpanel6 down (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel6.primary001.net
  • Admins at the data center are currently looking into the cpanel6 server. It shoudl be back online shortly.

  • Date - 02/21/2012 22:33 - 02/21/2012 23:09
  • Last Updated - 02/21/2012 22:34
Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel8.primary001.net
  • The data center where cpanel8.primary001.net is at is currently experiencing network issues. The engineers at the data center are looking into the issue and will have it fixed as soon as possible.

  • Date - 02/08/2012 08:29 - 02/09/2012 15:17
  • Last Updated - 02/08/2012 08:45
EMERGENCY MAINTENANCE: cpanel4.primary001.net (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel4.primary001.net
  • 9:40am - The cpanel4.primary001.net server quit responding. We tried to reboot at the data center but it forced a file system check which failed. The data center admins are now running a manual file system check. If it passes the server will be online shortly.

    9:51am - Update from data center admin -The fsck is nearly complete. I will attempt to bring the machine back up once it is complete.

    10:11am - FSCK is complete. Server is now having some connectivity issues. Admins are investigating further.

    11:05am - Admins could not connect via SSH. Admins are investigating the issue further and should have it corrected as soon as possible.

    11:22am - Server is back online and sites are responding normally. Admins will continue to investigate to see why the server crashed and how to prevent it from happening in the future. We apologize for any inconveniences this may have caused. Please let me know if you need any further assistance.

    10:30pm - Received an alert from the server that the main drive is about to fail

    11:00pm -After further investigation it appears the main hard drive is going to fail soon. We are going to be performing emergency maintenance on this server within the hour. We will be cloning the main drive to a new drive. There shouldn't be anymore than 3-5 hours of downtime.We will do everything we can to keep downtime to a minimum. We do need to act fast and take care of this now before the drive fails completely. If it does fail completely we would then have to do a complete server restore which would take about a day since there is 252gig on the server.

    1:18am - Cloning process is 50% done.

    2:35pm - Server is back online.

  • Date - 02/16/2011 09:42 - 03/30/2011 01:01
  • Last Updated - 02/17/2011 02:36
Hard Drive Replacement (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel5.primary001.net
  • We received an alert from the server early this morning that the secondary backup drive is bad and needs to be replaced. We will be replacing the drive sometime after 10pm Eastern US time today. Downtime should be no longer than 30 minutes. We will do everything we can to keep downtime to a minumum.

  • Date - 08/02/2010 22:23 - 08/19/2010 00:49
  • Last Updated - 08/02/2010 22:24
Installing Tomcat & Recompiling Apache (Resolved)
  • Priority - High
  • Affecting Server - cpanel2.primary001.net
  • Admins are installing Tomcat and have to recompile apache which may cause 15-20 minutes of downtime.

  • Date - 07/22/2010 23:38 - 08/19/2010 00:49
  • Last Updated - 07/22/2010 23:40
PHP Upgrade on cpanel2.primary001.net (Resolved)
  • Priority - Medium
  • Affecting Server - cpanel.primary001.net
  • We will be upgrading PHP to version 5.2.13 this Saturday May 5th, sometime between 12am-4am Eastern US time. Downtime should be no more than 10-20 minutes.

  • Date - 05/22/2010 00:00 - 06/15/2010 12:15
  • Last Updated - 05/21/2010 12:28
cPanel Upgrade - cpanel2 & cpanel6 (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel2.primary001.net
  • We're upgrading cPanel to the latest stable version. Downtime should be kept to a minimum.

  • Date - 05/04/2010 21:36 - 05/20/2010 11:31
  • Last Updated - 05/04/2010 21:37
cpanel5 Maintenance Window - Friday (Resolved)
  • Priority - Medium
  • Affecting Server - cpanel5.primary001.net
  • Attention: The data center has scheduled a maintenance window for Thursday Night / Friday Morning.  

    Maintenance Window: 12:00 am- 2:00 am (EST) 2/26/10  Friday Morning

    Reason for Maintenance: Distribution layer network upgrade.

     

    Summary:

    ------------------------------

    You are receiving this email because we are making modifications to the network segment where your server is located.  We are adding additional core network devices and upgrading our distribution network layer.  This will give us added capabilities of private tagged Vlans and private Gigabit backup LANs.   Downtime will be limited to about 30 minutes.  

  • Date - 02/26/2010 00:00 - 03/03/2010 11:41
  • Last Updated - 02/24/2010 18:05
Installing XSL Support (Resolved)
  • Priority - High
  • Affecting Server - cpanel3.primary001.net
  • We're installing XSL support on cpanel3.primary001.net which requires Apache to be recompiled. You may experience 10-20 minutes of downtime while Apache recompiles.

  • Date - 02/15/2010 22:25 - 02/16/2010 03:03
  • Last Updated - 02/15/2010 22:27
SCHEDULED MAINTENANCE: cpanel4.primary001.net (Resolved)
  • Priority - Medium
  • Affecting Server - cpanel4.primary001.net
  • Maintenance Window:  11/10/09 0000 CST - 11/10/09 0400 CST

    Maintenance Site:  Singlehop

    Expected Impact:  All customers on cpanel4 will experience between 10-20 minutes of downtime.

    Maintenance Description:  Data Center staff will be replacing the customer access switches in these cabinets as part of our efforts to increase redundancy and network stability.

    Please note: Every effort is made to accurately represent the maintenance window, time frame, and level of customer impact. However, due to factors outside our control we may affect customer connectivity and, need to either start maintenance late or complete the maintenance window late. Thus, the time frames, and customer effects specified above, should be considered approximate and subject to change.

  • Date - 11/10/2009 00:00 - 01/30/2010 09:24
  • Last Updated - 11/06/2009 00:16
Upgrade PHP (Resolved)
  • Priority - Medium
  • Affecting Server - cpanel4.primary001.net
  • We're going to be upgrading PHP on this server later this evening. Downtime is expected to be no more than 15-20 minutes.

  • Date - 10/25/2009 17:45 - 11/06/2009 00:14
  • Last Updated - 10/25/2009 18:04
Recompiling Apache (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel5.primary001.net
  • Admins are currently recompiling Apache on the server to turn a feature on for another customer on this server. Sites may be inaccessible during this time. Downtime expected to be no more than 10-15 minutes.

    3:14am - Sites appear to be back online but there are some sites still not working correctly. Admins are looking into this further.

  • Date - 10/22/2009 01:36 - 10/25/2009 18:04
  • Last Updated - 10/22/2009 02:15
Replace Backup Drive (Resolved)
  • Priority - Medium
  • Affecting Server - cpanel4.primary001.net
  • 1:00am - Server will be brought offline to replace the 320gig backup drive with a new 1 TB drive. Expected downtime is no longer than 30 minutes.

    8:30am - Admins are addressing issues with the /tmp folder which is causing email and MySQL problems on the server.

    9:05am - MySQL issues have been fixed. Admins still looking into email issue.

    9:28am - POP email problem has been fixed but Email Forwarder problem is still being looked into.

    10:15am - Email forwarder problem has been fixed

    12:01pm - Admins discovered /tmp folder was not mounted correctly after the drive replacement which caused all of the problems on the server earlier today. The /tmp folder problem has been fixed. 

  • Date - 10/04/2009 23:45 - 10/22/2009 01:38
  • Last Updated - 10/06/2009 11:34
Upgrade Backup Drive (Resolved)
  • Priority - Medium
  • Affecting Server - cpanel5.primary001.net
  • We'll be installing a larger backup drive to this server between 12:01am and 6am. The server needs to be brought offline during this procedure. Downtime shouldn't be any longer than 30 minutes.

  • Date - 08/25/2009 00:00 - 09/17/2009 21:31
  • Last Updated - 08/24/2009 18:58
Upgrade Backup Drive (Resolved)
  • Priority - High
  • Affecting Server - cpanel3.primary001.net
  • 8/23/2009 11:00:12 PM - Server is being brought offline now to upgrade the backup drive.

     

    We've noticed the backup drive is full on the cpanel3.primary001.net server which will be replaced 8/23/09 sometime between the hours of midnight and 4am. Admins will be bringing the server offline to install the larger hard drive during this time slot. The server should be down no longer than 30 minutes. Once the new backup drive is installed we will be able to do archived backups for this server again. We do not forsee any further downtime for this server once this maintenance is completed. 

  • Date - 08/23/2009 00:00 - 08/23/2009 00:00
  • Last Updated - 08/24/2009 01:13
Remove Old Drive (Resolved)
  • Priority - Low
  • Affecting Server - cpanel2.primary001.net
  • The server will be brought down sometime between the hours of 12 midnight and 4am to remove the old main drive and to install an additional 500gb backup drive. Downtime shouldn't be anymore then 30 minutes.

    Hard drive removal and install has been completed.

    Server was back online at 1:35am. Server was down for 9 minutes.

  • Date - 08/10/2009 00:00 - 08/10/2009 00:00
  • Last Updated - 08/10/2009 00:37

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
cpanel12.primary001.net PHP Info
cpanel25.primary001.net PHP Info
thedecor.primary001.net PHP Info