The Organization-Centric Universe
An organizational-centric universe depends on an atmosphere of trust, both from employees and customers. The perfect environment — at least in the short-term — is one of blind trust. Customers are fanatically brand loyal. Employees will follow orders without question. As trust declines, the organization will have to increase its command and control functions or else it will face decline too.
In the organizational universe there are three moons:
The manager knows, and the higher up the manager is, the more they know. Or are supposed to know. Strategy flows downwards and outwards….