The Symbiotic Nature of Customer and Employee Experience

The Symbiotic Nature of Customer and Employee Experience

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Human resource management(HR) in the enterprise has undergone one of the most dramatic digital transformation processes in the organization. If this has been driven by the adoption of HR-focused digital platforms and the ease which they bring to employee recruitment and onboarding processes, it is also being driven by the use of digital collaboration technologies in the home. In fact, according to new research from Santa Clara, Calif.-based ServiceNow, a cloud computing company, California, workers are demanding the same kind of digital experiences at work as they are used to at home, or as they are offered as customers. It…

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