The X Factor for Business Success

Operational excellence can be a differentiating factor in the success or failure of a business. Why then do so many companies ignore it? PHOTO:
Thomas Leth-Olsen

What differentiates companies that build a track record of consistent, long-term growth, from the thousands that fail each year or are gobbled up by more successful competitors?

Surprising findings reported in a recent Harvard Business Review article titled “Why Do We Undervalue Competent Management?” indicate that operational excellence appears to be a real and sustainable basis for long-term success.

Based on their research, the authors of the HBR article say, “Firms with strong…

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