What Comes Next for Chatbots and Customer Experience

PHOTO: Teacher Traveler

Chatbots are a simple and fun way to help shoppers find what they are looking for and enhance their online customer experience. Thanks to recent advances, web developers are now creating chatbots that are ever-more human, aiding the flow of communication by recognizing verbal patterns and interpreting non-verbal signs.

Chat applications such as WhatsApp and Facebook messenger allow users to access various services via chatbots. But chatbots are also business tools, designed to provide low-cost customer support, friendly advice and instant help with consumer queries.

For many brands however, the most interesting thing…

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