What Does Employee Experience Really Mean?

The term “employee experience” is coming up more and more frequently, but are we all talking about the same thing? PHOTO:
Funk Dooby

“Employee experience” is the latest buzzword that has gained recognition from the likes of Deloitte, Forbes, PwC and leading companies like Airbnb — and for good reason. A study by IBM and Globoforce (pdf) linked positive employee experiences to higher work performance, higher discretionary effort and lower turnover.

In Deloitte’s 2017 Global Human Capital Trends report, almost 80 percent of executives rated employee experience as important or very important. But 59 percent also reported they were either…

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