What Is a Chatbot? More Importantly, Should You Build One?

What Is a Chatbot? More Importantly, Should You Build One?

Does every business need a chatbot? PHOTO: ☰☵ Michele M. F.

Chatbots are sprouting up everywhere, in every industry. Companies with chatbots range from CNN, whose news bot serves requests for news in particular industries, to Marriott International, whose chatbot helps Marriott Rewards members research and book rooms in more than 4,700 hotels.

Because big brands are making waves in the chatbot world, and companies of all sizes are dipping their toes in, Grand View Research expects the global chatbot market to reach $1.23 billion by 2025 — a compounded annual growth rate of 24.3 percent.

What Is a Chatbot?

A chatbot is a service application…

Read Full Article