What Is Business Process Management (BPM) And Why Is It Relevant Today

What Is Business Process Management (BPM) And Why Is It Relevant Today

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BPM, or business process management, is both a technology and methodology. It’s also a very mature discipline — and one that has become increasingly relevant as more and more companies embark on digital transformation and customer experience projects.

The methodology, at its most basic, consists of documenting a process and then bringing together stakeholders to validate that process and identify gaps for process improvement, said Ben Alexander, VP of Product at PMG, “In the software environment, the creating and modeling of a process visually starts the activities around improvement, and then software is used to measure…

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