Where the Customer Experience Focus Is Shifting in the Immediate Future

Where the Customer Experience Focus Is Shifting in the Immediate Future



PHOTO:
Marten Newhall

No one knows what customer experience will look like as states slowly start to reopen, but the one thing we do know is it will be very different than the customer experience of only a few months ago. We asked a few experts what changes they expect to see in customer experience in the near future.

A Renewed Focus on User Experience Design

“Because more physical experiences will shift to digital, companies will have to work harder to stand out and build authentic connections with their employees and customers,” said Litha…

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