Why AI and Business Process Automation Share a Bright Future

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Dorian Mongel

Digital transformation is about doing things differently, not just doing them better than everyone else. And because I come from the world of business process management technology development, I have a few thoughts about how bringing artificial intelligence into business process management can help you achieve both sides of this coin.

Many business process management (BPM) projects are aimed at cost reduction and efficiency improvement. This operational improvement approach is important, because doing things better is, well, better. But simply improving operational effectiveness does not necessarily provide strategic…

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