Why I Hate Customer Service Chatbots


My recent experiences with artificial intelligence-powered chatbots, especially those used for customer support, have left me feeling irritated rather than amazed — and I don’t think I’m alone. 

How do I hate chatbots? Let me count the ways: 

Chatbots Want to Talk Your Ear Off

If I chat with a human being, I can express complex issues and speak in long, content-rich paragraphs. The person is able to decode and parse what I say, even when there is more than one thought involved. This makes my interaction more efficient.

Chatbots, on the other hand, aren’t able to consume a firehose of human language. They keep coming back…

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