Why I Hate Customer Service Chatbots
My recent experiences with artificial intelligence-powered chatbots, especially those used for customer support, have left me feeling irritated rather than amazed — and I don’t think I’m alone.
How do I hate chatbots? Let me count the ways:
Chatbots Want to Talk Your Ear Off
If I chat with a human being, I can express complex issues and speak in long, content-rich paragraphs. The person is able to decode and parse what I say, even when there is more than one thought involved. This makes my interaction more efficient.
Chatbots, on the other hand, aren’t able to consume a firehose of human language. They keep coming back…