Why the Future of Work Requires Humans and Machines to Coexist in Harmony

Why the Future of Work Requires Humans and Machines to Coexist in Harmony

PHOTO:
Jehyun Sung

Contrary to Hollywood hype and the warnings of doomsayers, workers shouldn’t be fearful of artificial intelligence (AI) and other technologies that power automated systems. Quite the opposite, they should embrace them. In many cases, the arrival of intelligent machines could have a positive impact not just on businesses and their performance, but on human workers as well.

In fact, a recent global study conducted by my company, Pegasystems, and Marketforce found that organizations believe that the combination of humans and machine intelligence will create a more effective, engaged and meritocratic workforce. The study was…

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