Workplace Chatbots: Too Little, Too Soon?

Chatbots promise to deliver efficiencies and improvements in the workplace, but are we ready for them? PHOTO: Owen Miller on unsplash

“The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand” — MIT professor emiritus Joseph Weizenbaum on the first chatbot created in 1964

Workplace chatbots promise to lighten employees’ repetitive tasks and tackle information overload, as Andrew Pope and Chris McGrath have recently argued. I have advocated that the digital workplace should more closely resemble a workplace concierge and would be delighted if chatbots could…

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