Workplace Support Options Are Getting Smarter and Better

In today’s digital workplace, the IT service desk and customer call center are being replaced by more effective and automated support channels. PHOTO: Kai Kalhh

Service desks and IT support — once relegated to a back-room, phone-based operation — was typically associated with frustration, delays and short-term fixes that didn’t always solve the problem at hand. The results were often a loss in productivity and unacceptable downtime.

Today, a transformation in workplace technology support is blazing the path to the workplace of the future. The traditional service desk is now taking a back seat to automated, digitally enabled support channels…

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