Your Catastrophic Failure Probably Won’t Sink You — the Details Will

Your Catastrophic Failure Probably Won’t Sink You — the Details Will

Businesses sweat the catastrophic failures, but its the accumulation of smaller failures that will sink your reputation PHOTO:
Quino Al

One of the most widely broadcast stories of 2017 was about an airplane passenger who refused to give up his seat when ordered to do so by airline personnel. After a few moments of arguing, the passenger was forcibly dragged off the plane, suffering a concussion, a broken nose and the loss of two teeth in the process.

The story quickly went viral, with video and images popping up on every conceivable outlet. The airline lost nearly $1 billion of its stock value overnight. That consequence matched our understanding of…

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