|
Usage of any Interactive Online service constitutes acceptance and agreement to Interactive Online’s AUP (Acceptable Use Policy) as well as Interactive Online's TOS (Terms of Service) Interactive Online reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). All users of Interactive Online’s Internet services, and their clients, must comply with this AUP (Acceptable Use Policy) and our TOS (Terms of Service).
PLEASE NOTE THE FOLLOWING SITES ARE STRICTLY PROHIBITED. Sites which contain copyrighted material, adult content; porn sites or sites linking to adult contact; warez, hacker, and pirated sites; sites which promote bulk email software or spamming; sites that promote illegal activity; sites with content that may be damaging to the servers; spamming is STRICTLY PROHIBITED. Any sites that are brought to our attention because they are spamming will be immediately deleted from the root directory without advanced notice and your money will not be refunded. We reserve the right to remove any account without advanced notice for any reason Interactive Online sees fit.
Acceptable Use Policy (AUP)
We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Interactive Online may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Interactive Online account or other actions as detailed below without notice, based upon the nature of the violation.
This document is intended to provide a basic understand of Interactive Online's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Interactive Online's AUP. If a Interactive Online account violates this Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however based on the nature of the violation, could result in immediate termination of service.
The following constitute violations of this AUP:
Illegal Activities: Interactive Online's services may not be used for illegal purposes, or in support of illegal activities. Interactive Online reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
Harm or Endangerment: You may not use Interactive Online’s service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, or use Interactive Online’s service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
Forgery or Impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Unsolicited E-mail, News Bombing (SPAM), Bulk Email: Use of the Interactive Online service to transmit any unsolicited commercial or bulk e-mail is prohibited. Spam complaints will be sent to the e-mail address on file. Violations of this type will result in the immediate suspension of the offending website on the Interactive Online server. Failure to respond to complaints within a 24 hour timeframe will result in the Interactive Online abuse staff suspending the offending website or shared hosting account by whatever means necessary. Should the account become re-activated without the express written consent of Interactive Online's Abuse Department, the offending website or shared hosting account will be immediately terminated, and may result in suspension / termination of the server should the site and/or client re-appear on the server. Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove any and all traces of the offending fmaterial immediately upon reconnection and agree to allow us access to the server to confirm that all material has been completely removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation will be immediately and permanently removed from our network without notice. Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Interactive Online account.
Copyright or Trademark Infringement: Use of the Interactive Online service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Use of the Interactive Online service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.
Network Disruptions: Use of the Interactive Online service for any activity which affects the ability of other people or systems to use Interactive Online Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. Interactive Online will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Interactive Online, does not allow the hosting of IRC, IRC Bots, or eggdrops on our network. Servers found hosting this material will be subject to immediate cancellation without refund. Use of the Interactive Online service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Interactive Online's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Interactive Online account is subject to immediate termination.
Security: You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.
Security Risk: Should any account become a security risk to our network, including, but not limited to: presumed compromised accounts, outbound verified attacks, inbound recipient of an attack, spamming, illegal content, etc. Interactive Online has the right to disable the account entirely without warning. In extreme circumstances involving flagrant illegal acts or activities, clients are subject to a fine of $500.00.
Network Security: Interactive Online accounts operate on shared network resources. Excessive use or abuse of these resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.
Bandwidth & Disk Usage: Customer agrees that Interactive Online will monitor and meter Customer's daily bandwidth and disk usage and in the event that Customer exceeds the bandwidth or disk usage allocated to each hosting package on any given day Interactive Online may take corrective action which may, at Interactive Online's sole discretion, include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement. All bandwidth is measured daily and monthly bandwidth allowances are divided by the calendar days of a given month to determine the daily bandwidth allowance. Customer agrees that in the event of a dispute Interactive Online's monitoring reports shall be the final method of determination how much disk space and bandwidth was used and agrees to pay the excess usage charges when due. Customer's log files are counted against any disk usage.
Account Restrictions: Account features such as traffic, storage and domains are considered for the account as a whole. Each individual site that is activated under your hosting account has the following limits. All files (including but not limited to images, music and videos) in a Customer's hosting account must be linked to from pages within the Customer's hosting account. It is a violation of this agreement if Customer uses this account as merely a remote image, sound, video, file or backup library. Binary files such as images, video and sound (i.e MP3, WAV, RA, GIF, JPG, MPEG, AVI but not limited to those file extensions) may only account for a maximum of 50% of Customer's total bandwidth and/or storage usage before customer must upgrade to a higher performance solution. Customers that violate any of the storage restrictions will automatically be limited to 10 GB of available disk space and 100 GB of traffic. This would be a limit imposed on the entire hosting account, not each site. If a site hosts any type of photo gallery, flash, video or audio files the account as a whole will be restricted to the 10GB storage and 100GB traffic limit. Both Shared and Reseller Hosting accounts cannot be used to offer a free hosting service.
Unlimited Sites: Shared hosting accounts can host unlimited sites as long as the sites are owned and operated by the customer. Customer cannot resell or give away sites for free to their customers, friends or family. There is a 10% cpu and memory limit imposed on the shared hosting account as a whole. Collectively your sites cannot use more than 10% cpu and memory on the server. If we find you are reselling sites or using more than 10% cpu and memory, we will automatically upgrade your account to a CPanel Reseller STARTER package. Reseller accounts can also host unlimited sites but cpu and memory limits are higher. Resource usage depends on many factors such as the amount of traffic the site is receiving and the load it is causing on the server.
Resource Usage
Customer may not:
a) Use 10% or more of system resources. There are numerous activities that could cause such problems; these include but are not limited to: CGI scripts, FTP, PHP, HTTP, POP etc. At no time shall Customer use more than 15 simultaneous processes by and with any of Customer's applications.
b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
h) Run cron entries with intervals of less than 15 minutes
i) Run proxy services
Any violation is grounds for immediate account deactivation and removal of your files, unless otherwise specified in these policies.
Reseller Account Resource Usage
Reseller sites as a whole cannot exceed the following cpu and memory limits according to the package they are signed up for.
Reseller 5
|
10% |
Reseller 10
|
12% |
Reseller 25
|
15% |
Reseller Starter
|
17% |
| Reseller Premium |
22% |
| Reseller Pro |
25% |
| Reseller Pro Plus |
30% |
REPORTING VIOLATIONS OF Interactive Online AUP
Interactive Online requests that anyone who believes that there is a violation of this AUP please contact us, provide the IP address used to commit the violation, date and time of the violation, and evidence of the violation.
Service Level Agreement (SLA)
Interactive Online is committed to providing you with superior service and support. Our service level agreement (SLA) provides uptime and hardware guarantees if you have ordered a direct account or dedicated server packages and your account is in good financial standing with Interactive Online.
Network Uptime Guarantee
Interactive Online's servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. Interactive Online guarantees a 99.9% uptime excluding scheduled maintenance of 30 minutes per month and prior notified upgrades. Interactive Online's Cisco Powered Network, combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling.
Hardware Guarantee
Interactive Online guarantees the functioning of all dedicated server type leased hardware components and will replace any failed component at no cost to the customer. Hardware repair/replacement will begin immediately upon identification of the hardware failure. Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card, and other related hardware included under the server lease. The time required to repair/replace hardware does not include software reinstallation and/or data recovery from backup tapes/disks (time frame depends on size of disk).
99.9% Uptime Guarantee & Credits
In the event that there is network outage*, Interactive Online will credit the monthly service charge for the following month's service as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed 25% of the monthly service charge for the affected month.
| 98%-99.9% |
5% |
| 96%-97.99% |
10% |
| 90%-95.99% |
15% |
| 89.99% or below |
25% |
*Network outage means any outage in which end customers are unable to access the customer's site, due to a failure in Interactive Online's network.
Interactive Online will ONLY be held responsible for its network and not for general conditions on the Internet. Delays that occur outside Interactive Online's routers caused by backbone failures/congestion, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications, or third party services (including DNS propagation) resulting in degradation of service and high packet loss or similar conditions, cannot be guaranteed by Interactive Online.
Backups
We will perform daily, weekly or monthly backups of your data. The frequency of your data backup is determined by the performance of the server your data is on. If a server’s load is consistently above average it can cause major problems with running daily, weekly or even monthly backups. Sites that exceed 1gig in size will not be backed up. We place no guarantee on your data nor on the backups that are performed. We cannot be held responsible for data loss due to but not limited to hardware failure, software failure, hacking, migrations or any other reason Interactive Online sees fit. It is the sole responsibility of the customer to keep a copy of all data saved on their local computer. This includes but is not limited to all folders, files, MySQL data, email messages, settings and any type of data or configurations related to your account.
Service Credit Request Procedure
In order for you to receive a credit on your account, you must request such credit within 72 hours after you experience hardware failure or network outage. You must follow these steps:
- Request made by email
- Include all support ticket numbers in your email
- Include your server name, your domain name, and your full address as shown on your invoices
- Dates and times of unavailability of your server and any additional information
Credits will usually be applied for the following month's service within 30 days of acceptance of the request. Credit to your account shall be the sole and exclusive remedy in the event that there is a network outage or hardware failure.
Claim Review Process
All claims must be submitted by contacting us. Claims will be acknowledged within two business days and reviewed within ten business days of receipt. Upon coming to a decision, the customer will be notified via email whether the appropriate service credit will be issued on the next invoice or reject the claim by specifying the basis for rejection.
Terms of Service (TOS)
Use of Interactive Online’s Service constitutes acceptance and agreement to Interactive Online’s AUP (Acceptable Use Policy) as well as Interactive Online’s TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of “us”, “we”, “our”, “ours” shall constitute reference to Interactive Online, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of Interactive Online.
Acceptance of Contractual Agreement
1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by Interactive Online, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.
2. Interactive Online will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
3. In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay Interactive Online any additional fees as specified in the Service Description within three (3) days of invoicing period. Any BW overage bill not paid within three (3) days of invoicing will be subject the server and services to suspension.
Payment
Establishment of this service is contingent upon receipt of payment from Customer to Interactive Online. Subsequent payments are due on the anniversary date of the month for that month’s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Accounts are automatically renewed every billing period unless customer has requested to cancel the account in accordance to our cancellation policy. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services. If Customer initial payment is submitted using a credit card, it will automatically be charged for all future billing periods. Customer has access to our billing interface to turn off the autobill feature at any time they wish.
Payments and Fees
Payment is due on the defined monthly recurring billing date of each month. Credit cards that are declined for any reason are subject to a $10.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $200.00 reconnect charge. Accounts not paid by due date are subject to a $15.00 late fee. Accounts that are not collectable by Interactive Online will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty($50.00) nor more than One Hundred, Fifty($150.00)
Delinquent Accounts
Interactive Online may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
Delinquent Reseller Accounts
Should your reseller account become delinquent, and payment not made to Interactive Online, resulting in a suspension of service you will have 48 hours to make restitution for the delinquent balance. Any account left unpaid after 48 hours of suspension and reseller not contacting the Interactive Online billing department to resolve the issue will allow for the reseller's client to be able to purchase the server directly, and assume financial responsibility from that point forward. The balance must be paid entirely by the client prior to lifting the service suspension. Resellers shall not hold Interactive Online responsible for failure to appropriately pay their invoices in a timely manor set forth in your original contracts.
Account Cancellation
All requests for canceling service must be made from the client area by clicking REQUEST CANCELLATION under MY PRODUCTS & SERVICES. Confirmation of the cancellation request will be sent within 24 hours. Pointing your domain registration to another provider does NOT automatically cancel your hosting account with Interactive Online. Also, not using or refusing to pay for your account does not automatically cancel your account with Interactive Online. Service is billed & is renewed every billing period until Interactive Online receives a cancellation request from Customer. Customer must contact Interactive Online directly to request cancellation of the account. Customer must also receive confirmation from Interactive Online that the account has been canceled to assure they will not be responsible for future invoices.
Refunds and Disputes
All payments to Interactive Online are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, in Interactive Online’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.
90 Day Money Back Guarantee
Money back guarantee is only available on our Shared Hosting Unlimited, cPanel Reseller, Hosted Spam Filter & Exchange Hosting accounts. the 90 day money back guarantee is waived on all Special Offers including the free membership to YouJoomla.
Domain Registrations
Customer will be listed as the Registrant & Administrative contacts on the domain registration which gives them ownership & rights to use the domain name. This includes all free domain registration offers. With free domain registration offers the domain registration is free as long as the hosting account is active on our servers and all invoices are paid. The domain registration must reside on our domain registrar in order for it to be free. If the domain registration is registered at another domain registrar the customer must transfer it to our domain registrar in order for it to be free. This pertains to shared hosting accounts only. Resellers are responsible for paying for their own domain registrations. If the customer cancels the hosting account there will be a $9.95/year domain registration fee. If the customer fails to pay any open invoices and the account goes delinquent, Interactive Online will retain ownership & rights to the domain registration.
Free Hosting Offer
Free Hosting offer is only available for top-level domains such as yourdomain.com. Free offer is not available for sub-domains such as something.yourdomain.com. Complete valid contact info must be provided in order to qualify for our free hosting offer. We reserve the right to refuse free hosting to any customer or domain. Free hosting offer is not available for domains ending in .cn, .com.cn, .net.cn, .org.cn, .ru, .com.ru, .net.ru, .org.ru, .mw, .pp.ru, .ph, & ro. To protect the performance and reliability of our services we reserve the right to refuse any account as we see fit. We do not allow porn, adult content, warez, hacker, spam, bit torrent, pirated software, remote backup storage, bulk download sites, proxies or anything promoting illegal behaviors. We also do not allow large or numerous files primarily for storage purposes and not made viewable to the public through html pages. There is also a 500kb file size limit.
Promotions & Discounts
All promotional codes, coupons and advertised discounts are for new customers only.
Planting Trees
We will plant a tree for every new direct customer that signs up for our Green Hosting package. Interactive Online does not do the actual planting of the tree. Instead we donate $1 for every new customer to plantabillion.org
Site & Server Migrations
Free site migration pertains to new customers only. This does not pertain to existing customers nor does it pertain to switching servers within our network. There will be additional migration fees for in-network migrations. We will move up to 30 cPanel sites for new customers free of charge. If your account with your old hosting provider does not use the cPanel control panel there will be additional fees. For internal server migrations Interactive Online is not responsible for altering your web page files, scripts or any other type of code so the site functions properly on the new server. The customer or the web developer is responsible for making any configuration changes to get the site to function properly.
Privacy Policy
This Privacy Policy governs the manner in which Interactive Online Corporation collects, uses, maintains and discloses information collected from users of this website (each, a "User"). User privacy is very important to Interactive Online Corporation. Interactive Online Corporation is committed to safeguarding the information Users entrust to Interactive Online Corporation. This website is not directed at children under 13 years of age. In general, you can visit the Interactive Online Corporation website without providing any personal information. However, Interactive Online Corporation may collect personally identifiable information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users request additional information from Interactive Online Corporation. Interactive Online Corporation may also collect information about how Users use our website, for example, by tracking the number of unique views received by the pages of the website or the domains from which Users originate. We may use "cookies" to track how Users use our website. A cookie is a piece of software that a Web server can store on the User's PC and use to identify the User should they visit the website again. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our website. All Interactive Online Corporation credit card transactions are provided using proven secure transaction technologies. Interactive Online Corporation may use personally identifiable information collected through our website to contact Users regarding products and services offered by Interactive Online Corporation and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users’ experience with Interactive Online Corporation and such affiliates, independent contractors and business partners. Interactive Online Corporation may also use information collected through our website for research regarding the effectiveness of the website and the marketing, advertising and sales efforts of Interactive Online Corporation, its trusted affiliates, independent contractors and business partners. Interactive Online Corporation may disclose information collected from Users to trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined above. We may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, we may transfer information collected from Users in connection with a sale of Interactive Online Corporation’s business. Note that any information you elect to submit to Interactive Online Corporation via the Web WILL NOT be sold to any other corporation or entity. Information about Users that is maintained on our systems is protected using industry standard security measures.
Affiliate Policies
Affiliate revenue will not be paid until referred customer has been an activated customer for at least 90 days. Affiliates can withdrawal earned revenue once their affiliate revenue reaches $90 total. Affiliate commissions will not be paid for accounts that are canceled within 90 days.
|
If you're not completely satisfied with our service we'll issue you a full refund up to 90 days!
Are your sites too difficult to move? We'll move your sites, files, users and MySQL data absolutely free... all with no downtime!
