Date: Thursday, August 28, 2025
Start Time: 6:00 p.m. Central Time
Estimated Duration: Up to 5 hours
We want to notify all customers that cpanel12.primary001.net will be offline starting at 6:00 p.m. Central Time on Thursday, August 28, 2025. The outage window is expected to last up to 5 hours, concluding by approximately 11:00 p.m. Central Time.
During this maintenance period, all services hosted on this server will be inaccessible, including:
➡️ Websites hosted on the server
➡️ cPanel account access
➡️ Email services
➡️ FTP access
➡️ Databases
This maintenance involves the physical relocation of the server to a new data center approximately 1.5 miles away. The move will allow us to operate from a more reliable facility that better supports our infrastructure needs.
As a precaution, we have completed a full backup of the server and stored it in a secure remote location. This ensures your data remains protected throughout the transition.
No action is required from you. Once the server relocation is complete, all services will automatically resume.
We understand that downtime can be inconvenient. Our team will monitor the process closely and work to restore all services as quickly as possible within the scheduled window.
If you have any questions or need assistance, please reach out to us at support@interactiveonline.com
Thank you for your understanding and continued trust.
-Interactive Online Support
