Usage of any Interactive Online service constitutes acceptance and agreement to Interactive Online’s AUP (Acceptable Use Policy) as well as Interactive Online’s TOS (Terms of Service). Interactive Onlines reserves the right to revise, amend, or modify this AUP, our TOS (Terms ofm Servprice) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). All users of Interactive Online’s Internet services, and their clients, must comply with this AUP (Acceptable Use Policy) and our TOS (Terms of Service).

PLEASE NOTE THE FOLLOWING SITES ARE STRICTLY PROHIBITED. Sites which contain copyrighted material, adult content; porn sites or sites linking to adult contact; warez, hacker, pirated, torrent or leech sites; sites which promote or send bulk email or spam; sites that promote illegal activity; sites with content that may be damaging to the servers; spamming is STRICTLY PROHIBITED. Any sites that are brought to our attention because they are spamming will be immediately deleted from the root directory without advanced notice and your money will not be refunded. We reserve the right to remove any account without advanced notice for any reason Interactive Online sees fit.

Acceptable Use Policy (AUP)

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary websites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Interactive Online may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Interactive Online account or other actions as detailed below without notice, based upon the nature of the violation.

This document is intended to provide a basic understand of Interactive Online’s Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Interactive Online’s AUP. If a Interactive Online account violates this Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however based on the nature of the violation, could result in immediate termination of service.

The following constitute violations of this AUP:

Illegal Activities: Interactive Online’s services may not be used for illegal purposes, or in support of illegal activities. Interactive Online reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harm or Endangerment: You may not use Interactive Online’s service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, or use Interactive Online’s service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Forgery or Impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unsolicited E-mail, News Bombing (SPAM), Bulk Email: Use of the Interactive Online service to transmit any unsolicited commercial or bulk e-mail is prohibited. Spam complaints will be sent to the e-mail address on file. Violations of this type will result in the immediate suspension of the offending website on the Interactive Online server. Failure to respond to complaints within a 24 hour timeframe will result in the Interactive Online abuse staff suspending the offending website or shared hosting account by whatever means necessary. Should the account become re-activated without the expresstor written consent of Interactive Online’s Abuse Department, the offending website or shared hosting account will be immediately terminated, and may result in suspension / termination of the server should the site and/or client re-appear on the server. Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove any and all traces of the offending fmaterial immediately upon reconnection and agree to allow us access to the server to confirm that all material has been completely removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation will be immediately and permanently removed from our network without notice. Malicious intent to impede another person’s use of electronic mail services or news will result in the immediate termination of the offending Interactive Online account.

Copyright or Trademark Infringement: Use of the Interactive Online service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Use of the Interactive Online service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Network Disruptions: Use of the Interactive Online service for any activity which affects the ability of other people or systems to use Interactive Online Services or the Internet. This includes “denial of service” (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. Interactive Online will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Interactive Online does not allow the hosting of shell scripts, IRC, IRC Bots, eggdrops, pirated software, warez, autosurf, IP scanners, bruteforce, mail bombers, spamming, phishing, live audio/video streaming, gambling, anonymous or any other type of hacking script or software on our network. Servers found hosting this material will be subject to immediate cancellation without refund. Use of the Interactive Online service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Interactive Online’s or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Interactive Online account is subject to immediate termination.

Security: You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Security Risk: Should any account become a security risk to our network, including but not limited to:  compromised accounts, outbound verified attacks, inbound recipient of an attack, spamming, illegal content, etc. Interactive Online has the right to disable the account entirely without warning. Clients are subject to a hacking/spamming fee of up to $500 per incident to cover the additional support required to clean up any infected sites and/or getting the server de-listed from any block lists. If an account is hacked or is found to be spamming it will be suspended immediately until the fee is paid and the site is cleaned up and patched with any available software updates.

Network Security: Interactive Online accounts operate on shared network resources. Excessive use or abuse of these resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

Bandwidth & Disk Usage: Customer agrees that Interactive Online will monitor and meter Customer’s daily bandwidth and disk usage and in the event that Customer exceeds the bandwidth or disk usage allocated to each hosting package on any given day Interactive Online may take corrective action which may, at Interactive Online’s sole discretion, include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement. All bandwidth is measured daily and monthly bandwidth allowances are divided by the calendar days of a given month to determine the daily bandwidth allowance. Customer agrees that in the event of a dispute Interactive Online’s monitoring reports shall be the final method of determination how much disk space and bandwidth was used and agrees to pay the excess usage charges when due. Customer’s log files are counted against any disk usage.

Account Restrictions: Account features such as traffic, storage and domains are considered for the account as a whole. Each individual site that is activated under your hosting account has the following limits. All files (including but not limited to images, music and videos) in a Customer’s hosting account must be linked to from pages within the Customer’s hosting account. It is a violation of this agreement if Customer uses this account as a remote image, sound, video, file or backup library. Binary files such as images, video and sound (i.e MP3, WAV, RA, GIF, JPG, MPEG, AVI but not limited to those file extensions) may only account for a maximum of 50% of Customer’s total bandwidth and/or storage usage before customer must upgrade to a higher performance solution. Accounts that store a large amount of email on the server do not qualify for unlimited storage. Customers that violate any of the storage restrictions will automatically be limited to 10 GB of available disk space and 100 GB of traffic. This would be a limit imposed on the entire hosting account, not each site. If a site hosts any type of photo gallery, flash, video or audio files the account as a whole will be restricted to the 10GB storage and 100GB traffic limit. Both Shared and Reseller Hosting accounts cannot be used to offer a free hosting service.

Unlimited Sites: Shared hosting accounts can host unlimited sites as long as the sites and organization associated with the sites are owned and operated by the customer. Customer cannot resell or give away sites for free to their customers, friends, family or organizations they are a member of.  Separate business entities or organizations need to have their own hosting account. Customer cannot host sites for organizations such as churches, clubs or associates. Each organization is required to have their own hosting account. There is a 10% cpu and memory limit imposed on the shared hosting account as a whole. Collectively your sites cannot use more than 10% cpu and memory on the server. If we find you are reselling sites or using more than 10% cpu and memory, we will automatically upgrade your account to a cPanel Reseller Basic package. We will automatically upgrade any account that exceeds resource limits to the next highest package to accommodate the usage. Reseller accounts can also host unlimited sites but cpu and memory limits are higher. Resource usage depends on many factors such as the amount of traffic the site is receiving and the load it is causing on the server.

Resource Usage 
Customer may not:
a) Exceed resource limits on the hosting package they are signed up for. There are numerous activities that could cause an account to exceed resource limits; these include but are not limited to: CGI scripts, FTP, PHP, HTTP, MySQL, POP, email, etc.  We will automatically upgrade any account that exceeds resource limits to the next highest package to accommodate the usage. If customer resource usage is not reduced within the limits of their hosting package and they refuse to pay for the upgrade, their account will be switched to monthly billing and any payment that was paid towards their previous hosting package will be used towards the upgrade. If customer moves their account to a new provider, due to exceeding resource limits, no refund will be issued for any unused portion of their hosting account.
b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent or leech application, tracker, or client.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
h) Run cron entries with intervals of less than 15 minutes
i) Run proxy services
j) VoIP or voice services or traffic

We will automatically upgrade any account that exceeds resource limits to the next highest package to accommodate the usage. If customer resource usage is not reduced within the limits of their hosting package and they refuse to upgrade, their account will be suspended.

Reseller Account Resource Usage
Reseller sites as a whole cannot exceed the following cpu and memory limits according to the package they are signed up for.

Package Resource Limit
Reseller 5 10%
Reseller 10 12%
Reseller Basic 15%
Reseller Starter 17%
Reseller Premium 22%
Reseller Pro 25%
Reseller Pro Plus 30%

Affiliate Program

Affiliates earn a 15% recurring commission for accounts they refer to us. Commissions can be earned on shared hosting, reseller hosting, web design, SSL certificates and spam filter services. Referred accounts must be activate for at least 90 days before affiliate commissions can be withdrawn. Referred customers must be active, in good standing and all past due invoices paid in order for affiliate to collection commissions on the referred account. Affiliates can withdrawal earned revenue once their affiliate revenue reaches $50 total. If affiliate has accounts with us and there are due invoices, any requested commissions will be applied to the due invoices first. Affiliate commissions will not be paid for accounts that are canceled within 90 days. Affiliate commissions are only paid for new customers that are referred to us. Affiliates cannot earn commissions on accounts they sign up themselves. Interactive Online reserves the right to change these affiliate policies at any time without advanced notice.


Interactive Online requests that anyone who believes that there is a violation of this AUP please contact us, provide the IP address used to commit the violation, date and time of the violation, and evidence of the violation.


Service Level Agreement (SLA)

Interactive Online is committed to providing you with superior service and support. Our service level agreement (SLA) provides uptime and hardware guarantees if you have ordered a direct account or dedicated server packages and your account is in good financial standing with Interactive Online.

Network Uptime Guarantee 
Interactive Online’s servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. Interactive Online guarantees a 99.9% uptime excluding scheduled maintenance of 30 minutes per month and prior notified upgrades. Interactive Online’s Cisco Powered Network, combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling.

Hardware Guarantee 
Interactive Online guarantees the functioning of all dedicated server type leased hardware components and will replace any failed component at no cost to the customer. Hardware repair/replacement will begin immediately upon identification of the hardware failure. Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card, and other related hardware included under the server lease. The time required to repair/replace hardware does not include software reinstallation and/or data recovery from backup tapes/disks (time frame depends on size of disk).

99.9% Uptime Guarantee & Credits 
In the event that there is network outage*, Interactive Online will credit the monthly service charge for the following month’s service as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed 25% of the monthly service charge for the affected month.

Server Availability Credit
98%-99.9% 5%
96%-97.99% 10%
90%-95.99% 15%
89.99% or below 25%

*Network outage means any outage in which end customers are unable to access the customer’s site, due to a failure in Interactive Online’s network.

Interactive Online will ONLY be held responsible for its network and not for general conditions on the Internet. Delays that occur outside Interactive Online’s routers caused by backbone failures/congestion, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications, or third party services (including DNS propagation) resulting in degradation of service and high packet loss or similar conditions, cannot be guaranteed by Interactive Online.

We will perform daily, weekly or monthly backups of your data. The frequency of your data backup is determined by the performance of the server your data is on. If a server’s load is consistently above average it can cause major problems with running daily, weekly or even monthly backups. We place no guarantee on your data nor on the backups that are performed. We cannot be held responsible for data loss due to but not limited to hardware failure, software failure, hacking, migrations or any other reason. It is the sole responsibility of the customer to keep a copy of all data saved on their local computer. This includes but is not limited to all folders, files, MySQL data, email messages, settings and any type of data or configurations related to your account. CPanel and Installatron backups are periodcially purged from the server.

There will be a $25-50 restore fee for any sites that need to be restored from backups for whatever the reason may be. Restore fee will only be waived if sites need to be restored due to hardware failure. Customer is free to restore the sites themselves from any backups they have. If Interactive Online performs the restore for the customer there will be a $25-50 restore fee depending on how large the site is. For sites over 4gig the restore fee will be billed hourly at $89/hour.

Service Credit Request Procedure

In order for you to receive a credit on your account, you must request such credit within 72 hours after you experience hardware failure or network outage. You must follow these steps:

  • Request made by email
  • Include all support ticket numbers in your email
  • Include your server name, your domain name, and your full address as shown on your invoices
  • Dates and times of unavailability of your server and any additional information

Credits will usually be applied for the following month’s service within 30 days of acceptance of the request. Credit to your account shall be the sole and exclusive remedy in the event that there is a network outage or hardware failure.

Claim Review Process 
All claims must be submitted by contacting us. Claims will be acknowledged within two business days and reviewed within ten business days of receipt. Upon coming to a decision, the customer will be notified via email whether the appropriate service credit will be issued on the next invoice or reject the claim by specifying the basis for rejection.



Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at support@interactiveonline.com





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