Quick answer
To request cancellation, sign in to the Client Area, open the hosting service, and choose Request Cancellation. Check the timing and save anything you need before submitting. A hosting cancellation and a domain-registration renewal are separate instructions.
Request cancellation
- Open Client Area, then Services > My Services. Select the exact hosting service for your domain.
- Make a copy of website files, databases, email, and any other records you need to keep. Confirm that a replacement site or email provider works if you are moving.
- Choose Request Cancellation in the service actions. Read the available timing choices and describe the service you want to cancel. If the action is missing, contact support from the account that owns the service.
- State separately what you want to happen to any domain registration or other subscription. Do not assume those services are canceled with hosting.
- Keep the cancellation confirmation and check the service status and any remaining invoice questions in the Client Area.
Before you submit
Cancellation can end access to the website, mailboxes, backups, and account files. Ask support if the effective date or retention period is unclear. Billing questions, refunds, domain renewals, and third-party subscriptions need their own confirmation.
Need help?
Provide the domain, service name, and requested cancellation date through the authenticated support channel. Do not include card details or passwords.
Related help
- Request a service cancellation and confirm what happens next
- Review an invoice before paying for a hosting plan
- Send a website support request with useful troubleshooting details
Last content review: October 31, 2026. Check the version and features available in your own account.
