Quick answer
Upload sends local files to the selected server folder; Download saves a server copy to your computer. Confirm the direction and destination.
Applies to
For Interactive Online cPanel customers with File Manager access. The retained tutorial shows an older interface; this guidance uses current File Manager task names.
Steps
- Sign in to the intended Interactive Online service and confirm that File Manager is enabled. Use a harmless example or isolated folder when learning.
- Open the intended folder and choose Upload for a new test filename. For a download, select the server file and choose Download.
- Read the result back and open the affected page when the task changes public content. Keep the pre-change copy until verification passes.
Check the result
Compare the downloaded file with its source. Review an overwrite prompt before accepting it; a completed transfer to the wrong folder does not publish the right site.
Troubleshooting and support
For Permission denied, a missing folder or a different page, compare the actual account, path and permissions first. Do not make unrelated files writable to bypass the error.
Contact support from the owning account with the domain, product/version, exact error, time/time zone and redacted evidence. Exclude credentials, session URLs, payment details and private customer records. Confirm any separate application-support scope.
Original historical tutorial
The original tutorial link and any earlier written lesson are preserved below as historical material. They show an earlier interface and may depend on an old player. Use the current written guidance above and its references when labels or capabilities differ; the old interface does not establish current hosting availability.
Related help
Official references
Written guidance reviewed November 1, 2026. The preserved historical tutorial has not been recertified for current software.
