Quick answer
Treat mail migration and contact import as separate tasks. Gmail's third-party account features are changing, so an old POP-import video may no longer match your account.
Applies to
For the owner or authorized user of the Google Account. Google-hosted mail, contacts and chat are separate from an Interactive Online cPanel mailbox. The preserved tutorial shows an earlier interface.
Steps
- Confirm the Google Account, intended task and scope. Preserve an export before a bulk import, deletion or migration.
- Preserve the source mailbox and contacts, review Google's current supported migration options and test a small scope first. Use Google Contacts for a supported contact-file import. Importing contacts does not set up an incoming or outgoing mail connection.
- Reopen the affected list, message or setting and confirm the actual result. For a sent message, inspect Sent and check receipt with a controlled recipient.
Check the result
Confirm the intended message, record or setting changed in the correct account. For imports/exports, inspect representative contents rather than relying only on a completion notice.
Troubleshooting and support
If the control is missing, check the current Google product, account permissions and organization policy. Interactive Online cannot recover a Google password or enable a feature that Google has removed.
Contact support from the owning account with the domain, product/version, exact error, time/time zone and redacted evidence. Exclude credentials, session URLs, payment details and private customer records. Confirm any separate application-support scope.
Original historical tutorial
The original tutorial link and any earlier written lesson are preserved below as historical material. They show an earlier interface and may depend on an old player. Use the current written guidance above and its references when labels or capabilities differ; the old interface does not establish current hosting availability.
Related help
- How to import mail and contacts from another email account into gmail
- How to import contacts into gmail
Official references
Written guidance reviewed November 1, 2026. The preserved historical tutorial has not been recertified for current software.
