Quick answer
Saved PuTTY sessions retain connection and display settings. Verify the populated host and port after loading one.
Applies to
For the owner or an authorized editor of the website/account named in this article. Confirm the installed product version and permissions. Interactive Online hosting access does not automatically grant an application administrator login.
Steps
- Use your own authorized computer and obtain the correct hosting connection details. Keep private keys and passphrases outside chat and website files.
- Under Session, enter the correct connection information, name it and Save. Select the intended saved entry to Load or Delete only that configuration.
- Load the saved entry again and compare its hostname, port and user with the intended service. Confirm that other saved entries remain available.
Check the result
Confirm the actual host, account and intended setting, rather than relying on a saved label.
Troubleshooting and support
For a changed host key, permission error or missing setting, confirm the service details and supported application version. Do not bypass certificate/host-key checks or expose an SSH listener publicly.
Contact support from the owning account with the domain, product/version, exact error, time/time zone and redacted evidence. Exclude credentials, session URLs, payment details and private customer records. Confirm any separate application-support scope.
Original historical tutorial
The original tutorial link and any earlier written lesson are preserved below as historical material. They show an earlier interface and may depend on an old player. Use the current written guidance above and its references when labels or capabilities differ; the old interface does not establish current hosting availability.
Related help
- How to load, save or delete server connection settings in PuTTY
- Troubleshoot cPanel, SSH and SFTP login problems
Official references
Written guidance reviewed November 1, 2026. The preserved historical tutorial has not been recertified for current software.
