Quick answer
Change the mailbox password at the provider, then update the matching Thunderbird saved login or reauthenticate that account.
Applies to
For an authorized mailbox user. Interactive Online manages settings only for mail hosted on the selected service; mail hosted elsewhere uses that provider's settings. The preserved lesson shows an earlier interface.
Steps
- Open the intended application or account and confirm its complete mailbox address and provider.
- Change the intended mailbox credential at its provider. In Thunderbird's saved-password or authentication controls, update only that account's matching incoming/outgoing entries; do not remove every saved password.
Check the result
Confirm the intended account state and test two-way mail when the account remains configured. Preserve access to local-only messages.
Troubleshooting and support
For a certificate mismatch or authentication failure, confirm the exact host and identity. Do not disable certificate validation or recreate an account before protecting its local data.
Contact support from the owning account with the domain, product/version, exact error, time/time zone and redacted evidence. Exclude credentials, session URLs, payment details and private customer records. Confirm any separate application-support scope.
Original historical tutorial
The original tutorial link and any earlier written lesson are preserved below as historical material. They show an earlier interface and may depend on an old player. Use the current written guidance above and its references when labels or capabilities differ; the old interface does not establish current hosting availability.
Related help
- Configuring a POP email account with SSL in Thunderbird
- Configuring an IMAP email account with SSL in Thunderbird
Official references
Written guidance reviewed November 1, 2026. The preserved historical tutorial has not been recertified for current software.
