Creating and managing support tickets in the client portal Print

Quick answer

Use a support ticket for the intended customer account and service, with useful reproduction details and redacted evidence.

Applies to

For Interactive Online customers using their own Client Area account. The original video shows an earlier client interface; labels and available payment/service actions can differ.

Steps

1. Confirm the correct Interactive Online customer account and the exact service or record involved.
2. Open the Client Area support form or existing ticket, select the appropriate department/service and describe the URL, symptom, time/time zone and last change. Keep credentials and unrelated customer records out of the message.
3. Read the saved status or confirmation back. If an order, payment or ticket outcome is uncertain, check its existing record before submitting again.

Check the result

Verify the intended account detail, service status, invoice or ticket in the Client Area. Keep any private confirmation outside public screenshots.

Troubleshooting and support

If a control is missing, check account permissions and service eligibility. For lost access, follow the supported account-verification process instead of creating duplicate accounts or sharing another person's login.

Contact support from the owning account with the domain, product/version, exact error, time/time zone and redacted evidence. Exclude credentials, session URLs, payment details and private customer records. Confirm any separate application-support scope.

Original historical tutorial

The original tutorial link and any earlier written lesson are preserved below as historical material. They show an earlier interface and may depend on an old player. Use the current written guidance above and its references when labels or capabilities differ; the old interface does not establish current hosting availability.

Related help

• Send a website support request with useful troubleshooting details
• Send a website support request with useful troubleshooting details

Official references

• Current WHMCS documentation

Written guidance reviewed November 1, 2026. The preserved historical tutorial has not been recertified for current software.