Quick answer
Create an address forwarder under Email > Forwarders. It routes incoming messages to another address; it does not create a login or an outgoing-mail account.
Applies to
Interactive Online customers with an email-enabled cPanel service and permission to manage the selected domain. Mail hosted at Google Workspace, Microsoft 365, or another provider is managed there. Tools vary by service; the presence of a website does not by itself establish hosted-email entitlement.
Steps
- Confirm where the domain actually receives mail. These steps apply to forwarding managed by this cPanel account.
- Open Email > Forwarders, then choose Add Forwarder in the email-account forwarding section.
- Enter the source address, choose its domain, and enter the complete destination address. Review for spelling errors and forwarding loops before saving.
- Send a message from an unrelated address you control to the source address and confirm it arrives at the destination. A forwarder does not provide a mailbox login or permission to send as the source address.
Verify the result
Confirm the saved source and destination in Forwarders and check delivery using a controlled test. If a mailbox also exists at the source address, messages can remain in that mailbox as well.
Troubleshooting and support
If the destination rejects forwarded mail, preserve the redacted bounce and check spam/authentication handling. Forwarding loops and misspelled destinations can prevent delivery. Contact support from the account that owns the service. Include the domain, the exact tool, the time and time zone, the last successful step, and a redacted error or screenshot. Leave passwords, private keys, cookies, and complete configuration files out of the ticket.
Video tutorial
The original video is preserved below. It demonstrates an earlier interface; use the current written steps when labels differ.
Related help
- Choose between an email forwarder and a mailbox
- Set local or remote email routing for the correct mail provider
Official references
Content and source review: November 1, 2026. Interface labels depend on the cPanel version and tools enabled for your service.
