Quick answer
Create a real mailbox through Email Accounts, then test it before configuring devices. The cPanel account must have the required email feature and remaining capacity.
Applies to
For an authorized mailbox user. Interactive Online manages settings only for mail hosted on the selected service; mail hosted elsewhere uses that provider's settings. The preserved lesson shows an earlier interface.
Steps
- Open the intended application or account and confirm its complete mailbox address and provider.
- Open Email > Email Accounts > Create, select the intended domain, enter the mailbox name, generate/store a unique password, and review its storage allocation before choosing Create.
Check the result
Check the complete address, mailbox login and two-way external delivery. An existing website alone does not establish that its mail is hosted here.
Troubleshooting and support
For a missing tool or limit error, confirm the selected service and enabled features. For a delivery problem, check the actual mail provider and routing before changing unrelated DNS or passwords.
Contact support from the owning account with the domain, product/version, exact error, time/time zone and redacted evidence. Exclude credentials, session URLs, payment details and private customer records. Confirm any separate application-support scope.
Video tutorial
The original video is retained. Its interface can differ from the current written guidance.
Related help
- Create a business mailbox on an email-enabled hosting plan
- Find the correct secure IMAP and SMTP settings for your mailbox
Official references
Written guidance reviewed November 1, 2026. The preserved historical tutorial has not been recertified for current software.
