Quick answer
Set MX records at the domain's authoritative DNS provider, then match cPanel Email Routing to the real mail provider. A lower MX number is tried before a higher number.
Applies to
For an email-enabled Interactive Online cPanel service. If Google Workspace, Microsoft 365 or another provider handles the domain's mail, manage that service there. Confirm the domain and complete mailbox address first.
Steps
- Obtain the complete required MX set from the actual mail provider. Export existing DNS records before replacing anything.
- If cPanel hosts authoritative DNS, open Domains > Zone Editor and Manage the domain. Otherwise make the change at the provider that controls the live zone.
- Add or replace the required MX targets and priorities. Do not add a different provider as a supposed backup unless the mail architecture explicitly supports that arrangement.
- Set Email > Email Routing to Local or Remote according to where mail is hosted. Keep required SPF, DKIM and other provider records consistent.
Check the result
Check the authoritative MX answers, then send controlled incoming and outgoing tests. Cached records can persist until their TTLs expire.
Troubleshooting and support
If mail reaches two providers or disappears, compare the full old/new MX sets and routing. Do not troubleshoot by randomly lowering priorities.
If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.
Video tutorial
The original video is preserved. Its interface or product version may differ from the written guidance above.
Related help
- Set local or remote email routing for the correct mail provider
- How to add a record with the DNS Zone Editor in cPanel
Official references
Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.
