Quick answer
Use cPanel's password generator to create a unique mailbox password, then store it securely before creating the account.
Applies to
For an authorized mailbox user. Interactive Online manages settings only for mail hosted on the selected service; mail hosted elsewhere uses that provider's settings. The preserved lesson shows an earlier interface.
Steps
- Open the intended application or account and confirm its complete mailbox address and provider.
- Open Email > Email Accounts > Create. Select the correct domain and use Generate or Password Generator, depending on the interface. Save the generated credential in a password manager, then finish the mailbox form.
Check the result
Confirm the new mailbox exists and test its login and mail flow. Do not publish a generated password in screenshots.
Troubleshooting and support
For a missing tool or limit error, confirm the selected service and enabled features. For a delivery problem, check the actual mail provider and routing before changing unrelated DNS or passwords.
Contact support from the owning account with the domain, product/version, exact error, time/time zone and redacted evidence. Exclude credentials, session URLs, payment details and private customer records. Confirm any separate application-support scope.
Video tutorial
The original video is retained. Its interface can differ from the current written guidance.
Related help
- Create a business mailbox on an email-enabled hosting plan
- Find the correct secure IMAP and SMTP settings for your mailbox
Official references
Written guidance reviewed November 1, 2026. The preserved historical tutorial has not been recertified for current software.
