Quick answer
An autoresponder's Interval is the minimum number of hours between replies to the same sender. An interval of 8 means that sender can receive at most one automatic reply within eight hours.
Applies to
For an email-enabled Interactive Online cPanel service. If Google Workspace, Microsoft 365 or another provider handles the domain's mail, manage that service there. Confirm the domain and complete mailbox address first.
Steps
- Open Email > Autoresponders. Select the correct domain and choose Edit for the intended responder.
- Set Interval to a suitable number of hours. A low value can send repeated replies to busy conversations or automated senders.
- Check the reply address, message and start/stop schedule, then save with Create/Modify.
Check the result
Send a test from an address you control, then send another within the interval. Expect one automatic reply, not one reply per incoming message.
Troubleshooting and support
If a second test gets no reply, the interval may be working as configured. Check the responder schedule and mailbox/domain before lowering it.
If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.
Video tutorial
The original video is preserved. Its interface or product version may differ from the written guidance above.
Related help
Official references
Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.
