Quick answer
Edit an existing autoresponder rather than creating overlapping replies for the same address. Review its message, reply interval and schedule together.
Applies to
For an authorized mailbox user. Interactive Online manages settings only for mail hosted on the selected service; mail hosted elsewhere uses that provider's settings. The preserved lesson shows an earlier interface.
Steps
- Open the intended application or account and confirm its complete mailbox address and provider.
- Open Email > Autoresponders, select Edit for the intended address, update the required fields and save with Create/Modify or the displayed equivalent.
Check the result
Check the saved rule and test from a new controlled sender while the schedule is active.
Troubleshooting and support
For a missing tool or limit error, confirm the selected service and enabled features. For a delivery problem, check the actual mail provider and routing before changing unrelated DNS or passwords.
Contact support from the owning account with the domain, product/version, exact error, time/time zone and redacted evidence. Exclude credentials, session URLs, payment details and private customer records. Confirm any separate application-support scope.
Video tutorial
The original video is retained. Its interface can differ from the current written guidance.
Related help
Official references
Written guidance reviewed November 1, 2026. The preserved historical tutorial has not been recertified for current software.
